Privacy Policy

1. Who We Are

Kenmart Limited ("we", "us", "our") is a building materials supplier based in Devon. We are committed to protecting your personal data and being transparent about how we use it.

Our registered details are:

For the purposes of UK data protection law, Kenmart Limited is the data controller for personal data collected through this website.

2. What Personal Data We Collect

We only collect personal data that you voluntarily provide to us through our contact form. This may include:

• First name and last name (required)
• Email address (required)
• Phone number (optional)
• Company name (optional)
• The subject and content of your enquiry (required)
• Any product your enquiry relates to (optional)

We do not collect any sensitive personal data such as health information, financial data, or details about criminal convictions.

3. How We Use Your Personal Data

We use the personal data you provide solely to respond to your enquiry. Specifically, we use it to:

• Send your enquiry to our sales team at sales@kenmartltd.co.uk
• Store your submission in our internal system so we can track and respond to enquiries
• Follow up with you regarding your enquiry where appropriate

We do not use your personal data for marketing purposes, and we do not share it with any third parties for their own marketing use.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, our legitimate interest in responding to enquiries from potential and existing customers. When you submit a contact form, you would reasonably expect us to use that information to get back to you.

Where you provide optional information such as a phone number or company name, we process that data on the basis of your consent in choosing to provide it.

5. How Long We Keep Your Data

Contact form submissions are retained in our system for a maximum of 12 months from the date of submission. After this period, your submission and all associated personal data is deleted from our system.

Email correspondence may be retained for longer as part of our normal business email records, in line with standard business practice.

6. Cookies and Analytics

Our website uses cookies. Cookies are small text files stored on your device that help us understand how our website is used.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They do not store any personally identifiable information.

Analytics Cookies (optional)

With your consent, we use Microsoft Clarity to collect anonymised data about how visitors use our website. This includes session recordings and heatmaps that help us improve the user experience. Microsoft Clarity may use cookies and collect data about your device, browser, and interactions with our website.

You can find out more about how Microsoft Clarity handles data at Microsoft's Privacy Statement.

You can accept or decline analytics cookies using the cookie consent option shown when you first visit our site. You can change your preference at any time by clearing your browser cookies and revisiting the site.

7. Who We Share Your Data With

We use the following third-party services to operate our website, which may process your data on our behalf:

• SendGrid — used to send email notifications of contact form submissions to our sales team. SendGrid processes the content of your enquiry in order to deliver the email.
• Render — our website hosting provider. Our website and database are hosted on Render's infrastructure.
• Amazon Web Services (AWS S3) — used to store website images and media files. No personal data is stored in AWS S3.
• Microsoft Clarity — used for website analytics, with your consent only. See section 6 above.

All third-party providers are required to handle your data securely and in accordance with applicable data protection law. We do not sell your personal data to any third party.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct any inaccurate data we hold about you.
• Right to erasure — you can ask us to delete your personal data, subject to any legal obligations we may have to retain it.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to object — you can object to our processing of your data where we rely on legitimate interests as our legal basis.
• Right to data portability — you can request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at sales@kenmartltd.co.uk. We will respond within one month.

9. How to Make a Complaint

If you have concerns about how we handle your personal data, please contact us in the first instance at sales@kenmartltd.co.uk and we will do our best to resolve the matter.

If you remain unhappy, you have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO):

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: